Made-up callers and AI voices. This recording did not send a message or arrange an emergency response.
Read the plumber call+
Caller
Hi, is that the plumber? My boiler's just cut out and there's no hot water.
AI receptionist
Oh no, sorry to hear that. You're through to the assistant for the business. Can I grab your name, your postcode, and the best number to call you back on?
Caller
Yeah, it's Dave, NG2, and this number's fine.
AI receptionist
Thanks, Dave. I've marked this as urgent and passed it on with your details, so they'll call you back as soon as they're free.
The right questions. Before you call back.
For plumbers, electricians, heating engineers and other trades, a useful enquiry gives you something to work from. We agree what matters for your business.
A quote enquiry
What’s the work?
The type of job, service area and when they need it. You can decide whether it needs a call, photos or a visit before offering a price.
An existing job
Who needs the update?
A caller might be asking about a visit or passing on a change. We agree the questions and where those details should go.
A time-sensitive call
What needs a person?
A priority flag is only useful with a clear handover. We agree the destination and fallback, without promising an immediate response or emergency cover.
After the call
Enough detail to do something with.
A name, the job, the area and a clear next step. That gives you something useful to work from when you call back.
Here’s a made-up quote enquiry. I agree the questions and where the summary goes with you, so it fits the way you work.
Postcodes, travel limits and any jobs you don’t take on.
When you can take a job
Working hours, travel time, appointment length and how far ahead to offer dates.
What needs assessing
Quotes, diagnosis and availability that need your judgement.
Who gets the details
The person and delivery route for each kind of enquiry, with a fallback if they cannot respond.
Start with the calls that interrupt you.
You might want cover while you’re busy, when you cannot get to the phone or outside opening hours. We check your current number and choose a first setup you can try properly.
The live browser demo answers for a fictional garage. You can try the conversation with made-up details; your own trade and call rules are part of your setup.
That is a useful place to start. We check the phone routing so the receptionist answers the calls you want help with, such as busy or unanswered calls.
Can it give customers a price?+
Only from the price information and rules you approve. Work that needs assessing should become an enquiry for you to review. It should not invent a quote.
Will it book jobs into my diary?+
I check your diary and job rules first. Where a suitable connection is included, we test the actual booking route. Otherwise it can collect a preferred time without claiming that a visit is booked.
Can it tell callers what to do in an emergency?+
This is not an emergency or technical advice service. We agree how time-sensitive business enquiries are handled, what needs a person and what happens when that person is unavailable.
How much does a trades receptionist cost?+
The managed service starts from £99.95 a month. No VAT is currently charged. Setup, included usage, additional usage, phone charges and any connections are confirmed in your written quote before payment.
What happens when your phone rings?
Tell me how you handle calls now. We can work out where a receptionist would help.
