Let’s get the
practical bits clear.

Yes. Play one of the scripted examples here, or ring +44 7418 374 570 to speak to the receptionist answering for Flying Penguin. The examples use made-up callers. The phone line is a live conversation about our own business.

The managed service starts from £99.95 a month. Your written quote confirms setup, the call allowance, additional usage and any connections or separate work. We do not currently charge VAT.

We check your current phone service. Forwarding unanswered calls or calls outside your hours may let you keep the number customers know. The provider’s forwarding options and charges need checking first.

That depends on your booking system and the connection available. We check it first. Where direct booking is unsuitable, it can collect a request for you to confirm. Services, appointment lengths, hours and changes need clear rules.

We agree what it can answer and what needs passing to a person. It should tell the caller when something needs checking. Transfers, notifications and the fallback route are agreed for your phone setup.

We agree which details to collect and where the summary should go. Recording, transcripts, access and retention are part of the setup conversation. A particular CRM or notification connection is checked and scoped before it is promised.

It is not an emergency service. We agree how it should identify and pass on time-sensitive business enquiries, and what callers should do when a person is unavailable. A flagged message does not guarantee that someone has seen it or will respond immediately.

Monthly services can be cancelled with 30 days written notice. The current billing period is not refunded. Your quote explains any separate setup work, provider costs and arrangements for switching the calls back.